TAM Site Trainer - Grand Forks

Level 4

Description

The TAM (Technical Account Management) site trainer position for Amazon.com in Grand Forks will be responsible for training delivery and coordination for all new hire, refresher, and launch trainings for our seller support division. Training coordination will include communicating with appropriate business owners, Training Manager, other TAM trainers, site managers, leads, Training Mentors & Associates to ensure that all trainings are conducted on-time and with sufficient resources and facilities.  

This position will also include delivering instructor led training classes for new hires, new skills (cross-training), feature launches, and refreshers as necessary in Grand Forks facility.  The person hired for this Site Trainer role must be able to manage the learning environment and report on testing results.

In addition, the Site Trainer will support the development of training materials for  elearning and blended learning courseware.  This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess new Associate learning and skill development.  In addition, the Site Trainer will work on special projects related to Grand Forks and other Global TAM training needs and development. 

Overall, the Site Trainer will be responsible for driving high quality training provided to the Grand Forks TAM staff and global sites, and play a significant role in the development of a successful, effective global technical support team. 

Qualifications

-    Expertise in developing, planning, implementing and assessing training. 

-   Demonstrated experience developing elearning courseware, job aids, online tutorials and/or other training materials.

-   Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.

-   Excellent coordination and organization skills.

-   Excellent oral/written skills

-   Ability to use multiple learning methods and link appropriate methods with subject matter.

-   Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings.

-   Knowledge of adult learning and training practices, especially in technical support contexts.

-   At least 3-5 years experience in a training role, preferably technical training.

-   Experience with applications such as Captive, Frame Maker, Robo Help, Camtasia, Adobe Presenter/Illustrator, Dreamweaver, Flash

-   Bachelor’s degree or significant college course work, preferably in a communication, education or related field.

-   CPLP or other learning/training certification a plus.